(1) Shipping is available internationally. Our main service center is located in Krefeld. For orders within the European Union, please visit our regional shop at www.velure.eu.
(2) Delivery times vary depending on your location and current order volume.
(3) Shipping costs vary based on delivery location and package specifications.
(4) Unless otherwise agreed upon, the goods will be delivered from our warehouse to the address provided by you; shipping charges apply. Costs arising from providing an incomplete or incorrect address will be charged to you.
(5) The goods remain our property until payment in full is received.
(6) The goods are delivered by our shipping partner DHL.

Returns

(1) If delivered items show obvious damage due to transportation, please make a complaint to the deliverer immediately and get in touch with us promptly. This helps us to file our own claims against the carrier or the transport insurance. (2) For more information on your revocation right and a revocation template, please follow the provided link.